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For customers in the United States, standard free shipping typically takes 5–10 business days.

Delivery times may vary depending on your location, carrier conditions, and seasonal demand.

Yes. Express shipping is available at checkout for customers in the United States.

For other countries, all orders are shipped with express international shipping.

Yes. Every order includes tracking information.

Once your order ships, your tracking number will be sent to you by email.

Yes. We offer free standard shipping for customers in the United States.

Available shipping options will also be shown at checkout.

For customers in the United States, no additional customs duties or import taxes are required upon delivery.

For other countries, customs rules may vary depending on local regulations.

If your order has not yet shipped, we'll do our best to update the shipping address.

Please contact us as soon as possible after placing your order.

Most orders arrive within the estimated delivery window, but occasional carrier delays may occur.

If your package appears significantly delayed, please contact us and we'll be happy to assist.

We accept returns within 30 days of delivery for eligible items in unused condition and original packaging.

To begin a return, simply contact our team and we'll guide you through the process. Once your request has been reviewed, we'll provide detailed instructions and next steps.

Personalized, engraved, and custom-made items are final sale and cannot be returned or exchanged.

Please note that customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us and we'll be happy to assist.

Returns and exchanges can be requested by contacting our support team.

Once your request has been reviewed, we'll provide detailed instructions and next steps.

Customers are responsible for return shipping costs.

Once your request is approved, we'll provide detailed instructions to help make the process as smooth as possible.

Yes. Eligible items may be exchanged within 30 days of delivery, subject to product availability.

Once your request is reviewed, our team will provide the available options and next steps.

Customers are responsible for shipping costs associated with exchanges.

Our team will share the available exchange options and instructions once your request has been reviewed.

Personalized and custom-made items are final sale and cannot be returned or exchanged.

If your item arrives damaged, defective, or incorrect, please contact us and we'll be happy to make it right.

For hygiene reasons, earrings are final sale and cannot be returned or exchanged.

If your item arrives damaged, defective, or incorrect, please contact us and we'll be happy to assist.

Once your return has been received and approved, refunds are issued to the original payment method.

Depending on your bank or card provider, processing may take 3–10 business days.

Our jewelry is crafted using quality materials such as 925 sterling silver, gold vermeil, and 14K solid gold.

Material details are listed on each product page.

Gold vermeil is a thick layer of gold over 925 sterling silver.

It offers a premium finish while keeping the piece suitable for everyday wear.

Yes. Some of our designs are available in 14K solid gold.

Please check the material details on each product page before placing your order.

Yes. Our jewelry is nickel-free and made with high-quality materials.

This makes our pieces a suitable choice for customers with sensitive skin.

Stone details may vary by design.

Some pieces feature cubic zirconia or lab-created stones. You can find the exact stone information on each product page.

Our gold vermeil pieces are designed to keep their beauty with proper care.

To extend the life of your jewelry, avoid harsh chemicals, perfumes, pools, hot tubs, and abrasive surfaces.

Chain length depends on your preferred fit and styling.

Most product pages include available chain length options so you can choose the look that suits you best.

To keep your jewelry looking its best, store it in a dry place when not in use and avoid harsh chemicals, perfumes, and cleaning products.

We also recommend gently wiping your piece with a soft cloth after wear.

We stand behind the quality of our jewelry.

If you experience an issue that may be related to manufacturing or workmanship, please contact our team and we'll be happy to review it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We'll review the issue and do our best to provide a solution.

Our warranty does not cover normal wear and tear, accidental damage, improper care, loss, or modifications made by a third party.

To help preserve your jewelry, we recommend following our care instructions.

Yes. We offer maintenance and repair services for many of our pieces.

If your jewelry requires attention, please contact our team and we'll review the available options.

Keep your jewelry away from harsh chemicals, pools, hot tubs, perfumes, and abrasive surfaces.

Store each piece separately in a dry place to help prevent scratches and preserve its shine.

We accept major credit cards and secure payment options available through Shopify Payments.

Available payment methods will be shown at checkout.

Yes. All payments are processed securely through Shopify checkout.

Your payment information is protected and encrypted during checkout.

Installment options may be available at checkout depending on your location and eligible payment method.

If available, you will see the installment option before completing your order.

Yes. Shop Pay is available at checkout when eligible.

You can select from the available payment options during checkout.